Terms & Conditions

1. Acceptance of Terms

By accessing the Platform — whether by visiting the website, downloading or using the mobile application, creating an account, browsing listings, or taking any other action that constitutes use of the Platform — you expressly agree to these Terms in full. Your continued use of the Platform after any update to these Terms constitutes your agreement to the updated Terms.

These Terms incorporate by reference our Privacy Policy, which is an integral part of your agreement with us. We may also publish additional guidelines, policies, or rules applicable to specific features or services on the Platform ("Supplemental Policies"), all of which are incorporated into these Terms by reference.

If you are agreeing to these Terms on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" mean both you personally and that entity.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. We will make reasonable efforts to notify registered users of material changes via email or Platform notification. Using the Platform after any change takes effect means you accept the revised Terms.

2. Description of Service

The Glossary provides a digital marketplace where:

• Service Providers (businesses, independent contractors, and professionals) can create and maintain public listings describing their services, pricing, qualifications, and availability.
• Customers can discover, browse, and connect with service providers in their area or based on specific criteria.

2.1 The Glossary Is a Platform, Not a Provider

The Glossary does not:

• Hire, employ, supervise, control, or direct any service provider listed on the Platform.
• Guarantee, warrant, or make any representation regarding the quality, safety, suitability, lawfulness, or fitness for any particular purpose of any service listed or offered on the Platform.
• Set, control, or guarantee the pricing charged by service providers.
• Inspect, license, insure, or bond any service provider or their work.
• Serve as a party to any agreement, contract, or transaction between a customer and a service provider.
• Handle, process, or be responsible for payments made directly between customers and service providers outside of any Platform-facilitated payment mechanism.

2.2 Nature of the Service

Our role is analogous to that of an online directory or marketplace. We provide the infrastructure and tools for users to find and connect with each other. The actual provision of services — including scheduling, performance, billing, and all related responsibilities — occurs entirely between the customer and the service provider.

2.3 No Endorsement

The appearance of any service provider's listing on the Platform does not constitute an endorsement, recommendation, or verification of that provider's qualifications, character, insurance status, or suitability. Users are solely responsible for evaluating the fitness of any service provider before engaging their services.

3. Eligibility

To register for an account or use the Platform, you must meet all of the following requirements:

• Age: You must be at least 18 years of age at the time of registration. The Platform is not intended for or directed at minors. By registering, you represent and warrant that you are 18 or older.
• Residency: The Platform is intended for use by residents of the United States. We make no representations that the Platform is appropriate or available for use in other countries. If you access the Platform from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under applicable law. If you are under legal disability or otherwise lack capacity to contract, you may not use the Platform.
• Not Prohibited: You must not have been previously suspended or banned from the Platform, and you must not be a person prohibited from using the Platform under applicable law (including any applicable sanctions lists).
• Accurate Information: You must provide accurate, complete, and up-to-date registration information and keep that information current throughout the duration of your account.

We reserve the right to deny access to or terminate accounts of users who do not meet these eligibility requirements, at our sole discretion and without prior notice.

4. Account Registration and Security

4.1 Account Creation

To access most features of the Platform, you must register for an account. You may register using your email address or through a supported third-party authentication service (such as Google Sign-In or Apple Sign-In). You agree to provide accurate, truthful, and complete information during registration and to keep your account information current.

4.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality and security of your account credentials (username, password, and any authentication codes).
• All activities that occur under your account, whether or not authorized by you.
• Immediately notifying us at jen@carsmotology.com if you suspect unauthorized access to or use of your account.

You agree not to share your account credentials with any other person. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to suspend or terminate your account if we suspect unauthorized use or security compromise.

4.3 One Account Per User

Unless expressly permitted by us in writing, each user may maintain only one account. Creating multiple accounts to circumvent a suspension, manipulate ratings, or for any other fraudulent purpose is strictly prohibited and may result in permanent termination of all associated accounts.

4.4 Account Termination

You may deactivate your account at any time by contacting us at jen@carsmotology.com. We reserve the right to suspend or terminate any account at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Platform ceases immediately.

5. Business User Terms

This section applies specifically to users who register as service providers and create business listings on the Platform ("Business Users").

5.1 Verified Listings

Business Users may be required to complete identity verification and/or business verification before their listing is published or before accessing certain Platform features. By submitting information for verification, you represent and warrant that all information submitted is truthful, accurate, and current. Submitting false or misleading information for verification purposes is a material breach of these Terms and grounds for immediate account termination.

5.2 Accurate and Current Information

Business Users are solely responsible for the accuracy, completeness, and currency of all information appearing in their listings, including but not limited to: business name and contact information, service descriptions, pricing, hours of operation, geographic service area, required deposits or cancellation policies, and professional qualifications or certifications. Listings that contain false, misleading, or outdated information may be suspended or removed at our discretion.

5.3 Professional Conduct

Business Users agree to conduct themselves professionally in all interactions facilitated through or related to the Platform. This includes:

• Responding to customer inquiries in a timely and professional manner.
• Honoring quoted prices and service commitments made to customers.
• Providing services in a workmanlike, professional, and legally compliant manner.
• Maintaining any required licenses, certifications, bonds, or insurance required by applicable law for the services they offer.
• Complying with all applicable federal, state, and local laws, regulations, and ordinances in the performance of services.

5.4 Independent Contractor Status

Business Users are independent contractors, not employees, agents, partners, or joint venturers of The Glossary. The Glossary exercises no control over the methods, means, or manner in which Business Users perform their services. Business Users are solely responsible for determining their own tax obligations and for withholding, reporting, and remitting applicable taxes.

5.5 Listing Accuracy and Updates

Business Users must update their listings promptly when any information becomes inaccurate, including changes to pricing, services offered, business location, or contact information. Persistent inaccuracies may result in listing suspension.

5.6 Insurance and Licensing

Business Users represent and warrant that they hold all licenses, permits, certifications, bonds, and insurance policies required by applicable law for the services they offer. Business Users agree to maintain adequate general liability insurance and any industry-specific insurance required to protect their customers. The Glossary does not verify, monitor, or guarantee the licensure or insurance status of any Business User.

6. Customer User Terms

This section applies to users who use the Platform to discover and connect with service providers ("Customers").

6.1 Responsibility for Engagements

When you use the Platform to connect with a service provider, you are engaging that provider directly. You are responsible for:

• Conducting your own due diligence before engaging any service provider, including verifying their qualifications, licenses, and reviews.
• Clearly communicating your service needs and expectations to the service provider.
• Ensuring that any agreements (including pricing, scope of work, scheduling, and cancellation policies) are documented and agreed upon directly between you and the service provider.
• Making payments to service providers in accordance with any agreed-upon terms.

6.2 No Guarantees

The Glossary does not guarantee the quality, safety, timeliness, or outcome of any services performed by providers listed on the Platform. Customer satisfaction is the responsibility of the service provider, not The Glossary.

6.3 Disputes with Service Providers

If you have a dispute with a service provider regarding the quality of work, billing, property damage, or any other matter, that dispute is between you and the service provider. The Glossary is not a party to such disputes and has no obligation to intervene, mediate, or provide compensation. We encourage users to attempt to resolve disputes directly with the service provider, and we may, at our sole discretion, provide limited assistance in connecting the parties for dispute resolution purposes.

7. Identity Verification Requirement

Certain features of the Platform — including creating a business listing, accessing booking features, or other features we designate — require identity verification. We use Stripe Identity to conduct identity verification, which involves submission of a government-issued photo ID and a biometric selfie or live video capture.

By submitting to identity verification, you:

• Represent and warrant that all documents and information submitted are genuine, accurate, and belong to you.
• Consent to the collection and processing of your biometric data as described in our Privacy Policy.
• Acknowledge that submitting fraudulent, altered, or another person's identification documents is a violation of these Terms and may constitute a criminal offense.
• Authorize The Glossary and Stripe Identity to retain verification records for the period described in our Privacy Policy.

A "Verified" badge displayed on a profile indicates only that the user has successfully completed our identity verification process as of the date of verification. It does not constitute a guarantee, endorsement, background check, criminal history check, or any other type of vetting by The Glossary.

We reserve the right to require re-verification at any time or to revoke verified status if we have reason to believe the initial verification was fraudulent or if the user's account has been compromised.

8. THE PLATFORM IS NOT RESPONSIBLE — Critical Disclaimer

• PROPERTY DAMAGE TO VEHICLES: ANY DAMAGE TO YOUR VEHICLE OR OTHER PROPERTY — INCLUDING SCRATCHES, DENTS, MECHANICAL DAMAGE, THEFT, OR TOTAL LOSS — CAUSED BY OR OCCURRING DURING SERVICES PERFORMED BY A SERVICE PROVIDER FOUND THROUGH THE PLATFORM IS SOLELY THE RESPONSIBILITY OF THAT SERVICE PROVIDER AND/OR THE VEHICLE OWNER. THE GLOSSARY BEARS NO LIABILITY WHATSOEVER FOR SUCH DAMAGE.
• PERSONAL INJURY: ANY BODILY INJURY, PERSONAL INJURY, OR PHYSICAL HARM — TO YOU, THIRD PARTIES, OR SERVICE PROVIDERS — OCCURRING IN CONNECTION WITH SERVICES ARRANGED THROUGH THE PLATFORM IS NOT THE RESPONSIBILITY OF THE GLOSSARY. THE GLOSSARY IS NOT AN EMPLOYER AND DOES NOT CONTROL THE SAFETY PRACTICES OF ANY SERVICE PROVIDER.
• THEFT OR FRAUD: THE GLOSSARY IS NOT RESPONSIBLE FOR THEFT OF VEHICLES, PERSONAL PROPERTY, PAYMENT INFORMATION, OR ANY OTHER ITEM, WHETHER BY A SERVICE PROVIDER, CUSTOMER, OR THIRD PARTY. THE GLOSSARY DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ALL USERS AND MAKES NO GUARANTEE REGARDING THE TRUSTWORTHINESS OF ANY USER.
• POOR WORKMANSHIP OR QUALITY: THE GLOSSARY MAKES NO GUARANTEE REGARDING THE QUALITY, COMPLETENESS, SAFETY, OR ADEQUACY OF SERVICES PERFORMED BY PROVIDERS LISTED ON THE PLATFORM. DISSATISFACTION WITH A SERVICE PROVIDER'S WORK IS A MATTER TO BE RESOLVED DIRECTLY WITH THAT PROVIDER AND IS NOT THE RESPONSIBILITY OF THE GLOSSARY.
• NO-SHOWS AND CANCELLATIONS: THE GLOSSARY IS NOT RESPONSIBLE FOR SERVICE PROVIDERS WHO FAIL TO APPEAR FOR SCHEDULED APPOINTMENTS, WHO CANCEL WITH INSUFFICIENT NOTICE, OR WHO OTHERWISE FAIL TO FULFILL THEIR COMMITMENTS TO CUSTOMERS. THE GLOSSARY IS NOT RESPONSIBLE FOR CUSTOMERS WHO FAIL TO APPEAR FOR SCHEDULED SERVICES.
• DISPUTES BETWEEN USERS: THE GLOSSARY IS NOT A PARTY TO ANY DISPUTE BETWEEN A CUSTOMER AND A SERVICE PROVIDER. THE GLOSSARY HAS NO OBLIGATION TO MEDIATE, ARBITRATE, OR RESOLVE ANY SUCH DISPUTE, AND ACCEPTS NO LIABILITY FOR THE OUTCOME OF ANY SUCH DISPUTE.
• ACCURACY OF LISTINGS: THE GLOSSARY DOES NOT INDEPENDENTLY VERIFY THE ACCURACY OF INFORMATION CONTAINED IN BUSINESS LISTINGS, INCLUDING PRICING, AVAILABILITY, QUALIFICATIONS, CERTIFICATIONS, OR INSURANCE STATUS. USERS RELY ON LISTING INFORMATION AT THEIR OWN RISK.
• THIRD-PARTY SERVICES: THE GLOSSARY IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, REPRESENTATIONS, OR WARRANTIES OF ANY THIRD-PARTY SERVICE PROVIDER, PAYMENT PROCESSOR, ANALYTICS PROVIDER, OR OTHER THIRD PARTY WHOSE SERVICES MAY BE ACCESSED THROUGH OR IN CONNECTION WITH THE PLATFORM.

9. Booking and Connection Disclaimer

The Glossary facilitates introductions and connections between customers and service providers. When you use the Platform to find, contact, schedule, or otherwise engage a service provider, the following applies:

9.1 Direct Agreements Only

All agreements regarding scope of work, pricing, scheduling, deposits, cancellation policies, warranties, guarantees, and any other terms of service are negotiated and entered into directly between the customer and the service provider. The Glossary is not a party to these agreements and assumes no liability under them.

9.2 Platform as Conduit

The Platform serves as a conduit for communication and discovery. Any booking, scheduling, messaging, or payment features provided by the Platform are convenience tools only and do not create any relationship of agency, employment, partnership, or joint venture between The Glossary and any user.

9.3 Customer Responsibility

Customers are solely responsible for:

• Independently verifying the qualifications, licensing, insurance, and reputation of any service provider before engaging them.
• Ensuring that any vehicle or property submitted for service is prepared appropriately and free of any known hazards.
• Securing adequate insurance on their vehicles or property prior to engaging any service.
• Documenting the pre-service condition of their vehicle or property if they wish to protect against disputed damage claims.
• Reading and understanding the service provider's policies regarding deposits, cancellations, and liability before confirming any appointment.

9.4 Service Provider Responsibility

Service providers are solely responsible for:

• Performing their services in a professional, workmanlike, and legally compliant manner.
• Maintaining all required licenses, certifications, and insurance.
• Communicating their policies clearly to customers before services begin.
• Any damage to customer vehicles or property occurring during or as a result of their services.
• Compliance with all applicable laws and safety standards.

10. Prohibited Conduct

You agree not to use the Platform for any purpose that is unlawful, harmful, abusive, fraudulent, deceptive, or otherwise prohibited under these Terms. Without limiting the foregoing, you expressly agree that you will not:

10.1 Fraudulent or Deceptive Activity

• Create a false or misleading profile, listing, or account, or impersonate any person, business, or entity.
• Submit or solicit fake, fraudulent, or incentivized reviews or ratings.
• Use the Platform to conduct identity theft, phishing, or any other fraudulent scheme.
• Submit fraudulent or altered identity documents during the verification process.
• Misrepresent your qualifications, certifications, license status, or insurance coverage in a business listing.

10.2 Spam and Unsolicited Communications

• Send unsolicited commercial communications ("spam") to other users through the Platform's messaging features.
• Harvest or collect the contact information of other users for the purpose of sending them unsolicited communications.
• Use automated bots, scrapers, or similar tools to extract data from the Platform or send bulk messages.

10.3 Harassment and Abuse

• Harass, bully, threaten, intimidate, defame, or stalk any other user.
• Post content that is hateful, discriminatory, obscene, pornographic, or otherwise offensive.
• Engage in conduct that creates a hostile or threatening environment for any user based on race, color, national origin, sex, religion, disability, sexual orientation, gender identity, age, or any other protected characteristic.

10.4 Platform Integrity

• Attempt to circumvent, disable, or interfere with the Platform's security features, access controls, or technical restrictions.
• Introduce viruses, malware, Trojan horses, or other harmful code into the Platform.
• Perform or attempt to perform unauthorized access to any part of the Platform or its underlying systems.
• Engage in scraping, data mining, or systematic extraction of Platform content without our express written permission.
• Create multiple accounts to circumvent account suspension, manipulate reviews, or otherwise abuse the Platform.

10.5 Illegal Activity

• Use the Platform in connection with any illegal activity, including the performance of unlicensed services where licensure is legally required.
• Use the Platform to facilitate the offering of illegal services.
• Violate any applicable federal, state, or local law or regulation.

We reserve the right to investigate suspected violations of these prohibitions and, where appropriate, to suspend or terminate accounts, remove content, report violations to law enforcement, and pursue all available legal remedies.

11. Intellectual Property

11.1 Our Intellectual Property

The Platform, including its design, layout, graphics, logos, text, software, databases, and all other content created by The Glossary (collectively, "Our Content"), is owned by or licensed to The Glossary and is protected by United States and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.

The name "The Glossary," the "G" logo, and all related marks and trade dress are trademarks or service marks of The Glossary. You may not use these marks without our prior written permission.

11.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal or internal business purposes in accordance with these Terms. This license does not include any right to:

• Copy, reproduce, distribute, or create derivative works from Our Content.
• Use Our Content for commercial purposes other than as expressly permitted.
• Remove, alter, or obscure any proprietary notices on or in the Platform.
• Sublicense, sell, resell, or otherwise transfer your access rights to any third party.

We reserve all rights not expressly granted in these Terms. This license terminates automatically upon termination of your account or these Terms.

11.3 Feedback

If you provide us with any feedback, suggestions, ideas, or improvements relating to the Platform ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, and distribute the Feedback for any purpose without compensation to you. You represent that your Feedback does not contain any confidential or proprietary information of a third party.

12. User-Generated Content License

12.1 Your Content

The Platform allows users to upload, post, publish, and share various types of content, including business listing descriptions, photographs, profile information, messages, and reviews ("User Content"). You retain ownership of any intellectual property rights you hold in your User Content.

12.2 License Grant

By uploading or posting User Content to the Platform, you grant The Glossary a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, distribute, display, and perform your User Content in connection with operating and promoting the Platform. This license continues even if you delete your User Content or terminate your account, to the extent that copies have been shared with other users or are needed for backup, archival, or legal compliance purposes.

12.3 Your Representations

By posting User Content, you represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to post the User Content and to grant the license described above.
• The User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or any other rights.
• The User Content does not violate any applicable law or these Terms.
• Any photographs of individuals posted with their likeness include that individual's consent.

12.4 Our Right to Remove Content

We reserve the right, but have no obligation, to review, monitor, remove, or disable access to any User Content at any time, for any reason or no reason, including content that we determine in our sole discretion violates these Terms or our content standards. We are not responsible for any User Content posted by users.

13. Reviews and Ratings Policy

13.1 Review Integrity

Reviews and ratings are a critical component of the Platform's value. We take the integrity of our review system seriously. All reviews must reflect the genuine, first-hand experience of the reviewer with the service provider being reviewed.

13.2 Prohibited Review Conduct

The following conduct is strictly prohibited and may result in account suspension or termination:

• Posting fake, fraudulent, or fabricated reviews.
• Posting reviews of your own business using a customer account or through another user.
• Offering, soliciting, or accepting payment, discounts, or other incentives in exchange for reviews (positive or negative).
• Threatening customers to coerce them not to post negative reviews or to change existing reviews.
• Posting reviews for experiences with businesses not facilitated through or related to the Platform.
• Coordinating "review bombing" — orchestrating a campaign of negative reviews against a competitor.

13.3 Review Standards

All reviews must be:

• Based on a genuine service experience.
• Factually accurate to the best of the reviewer's knowledge.
• Free from personal attacks, hate speech, or content unrelated to the service experience.
• Compliant with all other provisions of these Terms regarding prohibited conduct.

13.4 Business Response Rights

Business Users may have the ability to post a public response to reviews of their listing. Responses must be professional and factual and must not contain threats, personal attacks, or confidential customer information.

13.5 Dispute of Reviews

If you believe a review of your business violates these Terms, you may report it to us at jen@carsmotology.com. We will investigate reported reviews and may remove reviews that clearly violate our policies, but we are under no obligation to remove any review and will not remove reviews simply because the subject disagrees with them.

14. Digital Millennium Copyright Act (DMCA) Policy

14.1 Reporting Copyright Infringement

If you believe that any content on the Platform infringes your copyright, you may submit a DMCA takedown notice to our designated copyright agent. To be effective, your notice must include all of the following information required by 17 U.S.C. § 512(c)(3):

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or if multiple works are covered by a single notification, a representative list of such works.
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it on the Platform (e.g., URL).
• Information reasonably sufficient to permit us to contact you, including your address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Send DMCA notices to: jen@carsmotology.com (subject: "DMCA Notice") or by mail to: The Glossary, 1885 FM 2673, Suite H31, Canyon Lake, TX 78133.

14.2 Counter-Notification

If you believe your content was removed due to a mistake or misidentification, you may submit a DMCA counter-notification containing the information required under 17 U.S.C. § 512(g)(3). Upon receipt of a valid counter-notification, we will restore the removed content within 10–14 business days unless we receive notice that the copyright owner has filed an action seeking a court order against you.

14.3 Repeat Infringer Policy

In accordance with the DMCA, it is our policy to terminate, in appropriate circumstances, the accounts of users who are determined to be repeat copyright infringers.

15. ADA / Web Accessibility Statement

The Glossary is committed to making the Platform accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C).

15.1 Our Accessibility Commitment

We work to ensure that our Platform is accessible by:

• Providing text alternatives for non-text content (images, icons, graphics).
• Ensuring all functionality is accessible via keyboard navigation.
• Designing content that does not rely solely on color to convey information.
• Providing sufficient color contrast between text and background.
• Ensuring that content is compatible with assistive technologies such as screen readers.
• Providing captions and/or transcripts for audio and video content where applicable.
• Ensuring that form fields are appropriately labeled for assistive technology users.

15.2 Ongoing Improvement

Accessibility is an ongoing effort. We conduct periodic accessibility audits and prioritize remediation of identified barriers. We are committed to continuous improvement of our accessibility practices.

15.3 Feedback and Accommodation Requests

If you encounter any accessibility barriers on the Platform, or if you require an accommodation to access content or use the Platform's features, please contact us at:

• Email: jen@carsmotology.com (subject: "Accessibility Request")
• Mail: The Glossary, 1885 FM 2673, Suite H31, Canyon Lake, TX 78133

We will respond to accessibility requests within a reasonable time and will work to provide the information or functionality in an accessible format or alternative means. We do not discriminate against any user on the basis of disability.

15.4 Third-Party Content

While we strive to ensure that our own Platform content meets WCAG 2.1 AA standards, we cannot guarantee the accessibility of third-party websites or content linked from the Platform. We encourage third-party providers we work with to maintain accessible practices.

16. Disclaimer of Warranties

17. Limitation of Liability

18. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless The Glossary and its parent, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and successors from and against any and all claims, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to the Platform, including any features you use to connect with other users.
• Any services you perform or receive as a result of connections made through the Platform.
• Any User Content you post, upload, or transmit through the Platform.
• Your violation of any provision of these Terms or any applicable law or regulation.
• Your violation of any rights of any third party, including intellectual property rights, privacy rights, or property rights.
• Any damage you cause to a customer's vehicle, property, or person as a service provider.
• Any false, misleading, or inaccurate information you provide on the Platform.
• Any fraudulent, negligent, or wrongful conduct by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

This indemnification obligation survives the termination of your account and these Terms.

19. California Consumer Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA). These rights are described in detail in our Privacy Policy, Section 9.

In summary, your rights include:

• The right to know what personal information we collect, use, disclose, and sell (we do not sell your data).
• The right to request deletion of your personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information (not applicable as we do not sell or share for advertising purposes).
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising your CCPA/CPRA rights.

To exercise your California privacy rights, submit a verifiable consumer request to jen@carsmotology.com (subject: "California Privacy Rights Request") or write to us at 1885 FM 2673, Suite H31, Canyon Lake, TX 78133. We will respond within 45 calendar days.

20. Governing Law and Jurisdiction

These Terms and any dispute arising from them or your use of the Platform shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions and without giving effect to any choice-of-law rules that would cause the application of the laws of any other jurisdiction.

To the extent that any dispute is not subject to arbitration pursuant to Section 21 (for example, a claim seeking equitable or injunctive relief), or if arbitration is found to be unenforceable, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Bexar County, Texas, and you waive any objection to such jurisdiction or venue on the grounds of inconvenience or otherwise.

Notwithstanding the foregoing, nothing in this section shall prevent The Glossary from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including unauthorized use of intellectual property.

21. Dispute Resolution and Binding Arbitration

21.1 Informal Resolution First

Before initiating any formal dispute proceeding, you agree to attempt to resolve the dispute informally by contacting us at jen@carsmotology.com and describing your claim in reasonable detail. We will attempt to respond within 30 days. If we cannot resolve the dispute informally within 60 days of your notice, either party may proceed to arbitration as described below.

21.2 Binding Arbitration

Except for claims that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any services or transactions facilitated through the Platform — including questions about the existence, validity, enforceability, interpretation, or breach of these Terms — shall be resolved by binding arbitration before a single arbitrator, administered by the American Arbitration Association (AAA) under its then-current Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable.

The arbitration shall be conducted in English. The seat and location of the arbitration shall be Bexar County, Texas, unless you and The Glossary agree otherwise or the AAA rules require otherwise.

The arbitrator shall have authority to award any remedy that would be available in court, subject to the limitations in these Terms (including the Limitation of Liability in Section 17). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You may obtain the AAA's Consumer Arbitration Rules at www.adr.org.

21.3 Waiver of Class Action Rights

21.4 Waiver of Jury Trial

BY AGREEING TO BINDING ARBITRATION, YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE COVERED BY THIS ARBITRATION AGREEMENT.

21.5 Opt-Out of Arbitration

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to jen@carsmotology.com with the subject "Arbitration Opt-Out" and including your name, email address, and a statement that you wish to opt out. Opting out will not affect any other provision of these Terms. If you opt out, all disputes shall be resolved in the courts of Bexar County, Texas, as described in Section 20.

21.6 Small Claims Exception

Either party may bring an individual action in small claims court if the dispute qualifies under the court's jurisdictional limits, provided the matter remains in small claims court and is not removed or appealed to a court of general jurisdiction.

21.7 Survival

This dispute resolution provision survives the termination of your account and these Terms.

22. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, then: (a) that provision shall be deemed severed from these Terms; (b) it shall not affect the validity or enforceability of the remaining provisions; and (c) the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be deleted.

In the event that the class action waiver in Section 21.3 is determined to be unenforceable in whole or in part with respect to a particular claim, that claim shall proceed in a court of law as described in Section 20, while all other claims remain subject to arbitration.

23. Entire Agreement

These Terms, together with the Privacy Policy and any Supplemental Policies incorporated by reference herein, constitute the entire agreement between you and The Glossary with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Platform.

These Terms do not create any third-party beneficiary rights. No waiver by The Glossary of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of The Glossary. No waiver of any breach shall be deemed a waiver of any subsequent breach of the same or any other provision.

The headings in these Terms are for convenience only and shall have no legal or contractual effect. References to "including" mean "including without limitation."

These Terms may be executed electronically. Your electronic acceptance (by clicking "I Agree," creating an account, or using the Platform) is the legal equivalent of your handwritten signature and constitutes your binding agreement to these Terms.

We may assign these Terms and our rights and obligations hereunder freely, including in connection with a merger, acquisition, or sale of assets. You may not assign these Terms or your account without our prior written consent, and any purported assignment without such consent is void.

24. Contact Information

If you have any questions about these Terms or the Platform, or if you need to notify us of any matter described herein, please contact us:

• Email: jen@carsmotology.com
• Mail: The Glossary
  1885 FM 2673, Suite H31
  Canyon Lake, TX 78133
• Website: theglossaryapp.com

For legal notices, please send correspondence via certified mail or email with return-receipt confirmation to ensure delivery.

These Terms & Conditions were last updated on May 25, 2026. Previous versions are available upon request. These Terms are effective as of the date above and govern all use of the Platform from that date forward.